This policy is intended to help you understand how Arnold Magnetic Technologies collects, uses, and safeguards the information you provide on our website. It does not apply to the use or disclosure of information that is collected or obtained by us through other means. You are responsible for maintaining the confidentiality of your password and account and for all activities that occur under your account. When you place an order for a product, we need to know your name, e-mail and mailing addresses, and your billing information so that we can fill, confirm and ship your order, and notify you of your order status.
Personal Information (ie., information that will identify you to others, such as your name, address, credit card information, etc…) is collected from you when you provide it through our website and will be used by us for processing your order, for the purpose of sending information to you about our products or services, responding to your questions or comments, or as otherwise may be described at the point of collection. If you provide Personal Information, we may contact you to clarify your comment or question, to provide more detailed information to you, or, if you are an existing customer, to learn about your level of satisfaction with our services. Personal information that you provide will not be sold to third parties. Also, we will not share or disclose any personal information except as needed to provide you the product or service you have requested or to respond to your inquiry.
We engage third parties to perform services in connection with the operation of our website and our company. Examples of these services may include website hosting, the provision of technology related services, payment processing and authorization, and promotional material distribution. We may provide Personal Information to these third parties, but in the case where we do, we authorize them to use this Personal Information only in connection with the services they perform on our behalf. In addition, such parties are bound by contract to establish reasonable measures to protect Personal Information from unauthorized access, use or disclosure.
We also reserve the right to disclose without notice to you any information in our possession if we believe we are required to do so by law, to protect or defend our rights or property, or to respond to an emergency.
We may use "cookies" on some pages of our site to help us serve you better each time you return. A cookie is a small element of data that a website can send to your browser, which may then be stored on your system. The data collected from cookies helps us determine how many people visit this site and what pages of the site they view. We use this information to better serve all visitors as we improve our site content and design. Most browsers accept cookies automatically, but can be configured not to accept them or to indicate when a cookie is being sent.
We take critical steps to make all information received from you online as secure as reasonably possible against unauthorized access and use, including limiting access to such data to only those employees with a business need to know. The sensitive information (such as credit card number) is encrypted with industry standard SSL (secure socket layer) encryption to protect your information. The SSL protocol is the web standard for encrypting information, ie., address, credit card account that you send over the web. The information you send through our SSL connection is protected by encryption, which prevents eavesdropping and tampering with any transmitted data.
While we endeavor to use reasonable efforts to safeguard the confidentiality of your information, the Internet is not totally secure. Due to the possibility of transmission errors, hacking or other unauthorized third party activities, we cannot guarantee that data delivered through our website will remain secure. If we become aware of a security breach involving this website, we will make all legally required disclosures, consistent with our ability to determine the scope of the breach, our need to restore the integrity of the system and the needs of law enforcement. This site is not intended for use by, and Arnold Magnetic Technologies does not intend to collect personal information from, children under 13 years of age. Children under 13 years of age are directed not to use this site, whether to submit personal information or otherwise. Our website contains links to websites which are not under our control. We are not responsible for those linked sites or for the privacy practices of any linked site.
Any email address information you provide either as part of the ordering process, as part of email communications, feedback or otherwise will be kept confidential in the same manner as Personal Information described above. We also use your email address to send out periodic emails of our newsletter. If you have received an email and do not wish to continue receiving emails from us, please contact us at infoNA@arnoldmagnetics.com with a subject line of Remove Me from Future E-mails.
Online Purchase Policies
BY ORDERING PRODUCTS THROUGH THIS WEBSITE, YOU ARE INDICATING THAT YOU HAVE READ AND AGREE TO BE LEGALLY BOUND BY THESE ONLINE PURCHASE POLICIES, AS IF YOU HAD HAND WRITTEN AND SIGNED YOUR NAME ON A CONTRACT. IF YOU DO NOT AGREE TO THESE ONLINE PURCHASE POLICIES, DO NOT ORDER PRODUCTS THROUGH THIS WEBSITE.
Sales Terms And Conditions
Upon purchasing any items from our website you agree to our Sales Terms and Conditions which can be found on the Legal page.
Online Payment Policy
We accept most major brands of credit cards for online purchases. We do have other forms of payment if needed, so please contact us for more information to discuss the other types of payments we have available.
Online Order Cancellation Policy
Most orders are shipped within 24 hours of payment, so canceling an order may be difficult. If you wish to cancel an order, notify us immediately and we will attempt to stop the order before it is processed and sent for shipping. If it has already been processed, we are unable to cancel the order, and it will be subject to our return policy. You can contact us directly about your order and about shipping questions by using the phone numbers listed on the Shipping and Product Contact Information page.
Online Purchase Return Policy
We accept returns on all products, purchased on our online store, returned to us unopened, in original packaging, and resalable condition within 30 days of purchase. Shipping fees are not refundable. Shipping fees incurred by Arnold Magnetic Technologies greater than the flat rate charged are not refundable. There is a $25.00 or 20% restocking fee, whichever is greater, for all returned items. Please email us at infoNA@arnoldmagnetics.com with a subject line of RMA Request to receive an RMA number before returning any products. All products must be shipped in a box in order to comply with USPS, UPS, and FedEx regulations. Returns in an envelope or padded envelope will not be accepted. Return refund processing can take 3-4 weeks, from receipt of the return, as all products are individually inspected for damage/use.
We do not accept returns on products that have been damaged due to improper handling or that show signs of wear.
Custom orders are not eligible for return unless the products do not meet the original agreed upon specifications.
Any order returned to us as undeliverable because of an incorrect address supplied or an undeliverable address will be refunded the value of the order less shipping and any return shipping charges. If you would like the order reshipped, we require that you pay another shipping fee, as postage for returned items is not refunded by the carrier. Any shipments refused by addressee are also subject to shipping and return shipping charges.
Damaged Shipment Policy
We take great care in packaging our products for shipment, so damage during shipping is very rare. All shipments that are received in visibly damaged condition MUST be reported to the delivery carrier at the time of receipt. Also, damage claims must be reported to us within 2 days of receiving your shipment so that we can initiate a claim with the carrier. You must keep all boxes and packing material, as the carrier may want to inspect the damaged packaging and products.
Incomplete/Incorrect Shipment Policy
All orders are double checked before shipping to ensure that all ordered items are included and correct. In the rare case that you receive an incomplete or incorrect order, you must notify us within 2 days of receiving your shipment. Due to the small size of some of our products they are sometimes overlooked in the packing materials. Please double check the contents of your box, including all of the packing materials before initiating a claim. Arnold Magnetic Technologies, at its sole discretion, can choose to refund or replace the item(s) in question.
On products where sales tax applies, your online order will show tax applicable to the destination to which your order is shipped, delivered or picked up, at current tax rates. Shipping charges may also be subject to tax in certain states. Arnold Magnetic Technologies is required to collect tax in all states where we have a physical presence.
Request Tax Exempt Status
If you are interested in requesting a tax exempt status, please do the following:
- Login and create an account.
- E-mail a copy of your Tax Exempt Certificate to us at infoNA@arnoldmagnetics.com and use a subject line of Tax Exempt Status Request.
- We will review your paperwork, and change your account so you will not be charged use tax until the expiration of the Tax Exempt certificate. Once the certificate expires, your status will be reset until a new certificate is received.
- If you inform us that you are purchasing items under tax exempt status and we do not receive your certificate within 24 hours of your purchase, tax will be charged to your order.